Terms of service

 

Terms of Service

Last updated: [29 July 2026]

These Terms of Service apply to purchases made through www.tickrmeter.com and to your use of the TickrMeter website, devices, applications and related services.

1. Seller information

The website and TickrMeter store are operated by:

Legal company name: Liberra Labs ApS
Trading name: TickrMeter
CVR number: 46526317
VAT number: DKK46526317
Registered address: Weidekampsgade
Email: hello@tickrmeter.com

In these terms, “TickrMeter”, “we”, “us” and “our” refer to the legal company identified above.

2. About TickrMeter

TickrMeter sells consumer electronics products that display financial-market information selected by the customer. Depending on the available features, a TickrMeter may display information relating to stocks, exchange-traded funds, indexes, currencies, cryptocurrencies, commodities, electricity prices and other data.

TickrMeter is an information-display product. We are not a bank, broker, exchange, investment adviser, cryptocurrency custodian or payment institution. Customers cannot purchase, sell, transfer or hold financial assets through TickrMeter.

Information displayed by TickrMeter is provided for general information and display purposes only. It is not financial, investment, tax or legal advice and should not be relied upon as the sole basis for any financial decision.

Market availability, refresh frequency, trading-session coverage and delays may vary by market, instrument, data provider, internet connection and device configuration. Although we work to provide reliable information, market data may occasionally be delayed, unavailable or inaccurate.

3. Eligibility

You must be legally capable of entering into a binding agreement to place an order.

When placing an order on behalf of a business or another organisation, you confirm that you have authority to bind that organisation.

4. Products and availability

We make reasonable efforts to display product descriptions, images, specifications, prices and availability accurately.

Small differences in colour, screen appearance, packaging or accessories may occur because of production changes, display settings or supplier availability. These differences do not affect your mandatory rights where the product is materially different from what was ordered.

Products placed in a shopping cart are not reserved until the order has been completed and accepted.

We may correct obvious errors in product descriptions, availability or prices. If an error affects an order you have already placed, we will contact you and give you the choice of confirming the corrected order or receiving a full refund.

5. Orders and contract formation

Placing an order constitutes an offer to purchase the selected products.

After placing an order, you will normally receive an automatic order acknowledgement. This confirms that we have received the order but does not necessarily mean that the order has been accepted.

We may decline or cancel an order before dispatch where reasonably necessary, including where:

  • The product is unavailable.

  • There is an obvious price or description error.

  • We cannot verify the payment or delivery details.

  • The order has been identified as potentially fraudulent or high risk.

  • Delivery to the destination is unavailable or restricted.

  • The order would violate applicable law or a payment-provider requirement.

If we cancel an order after payment has been collected, we will refund the affected amount to the original payment method.

Unless otherwise stated, the purchase contract is formed when we confirm that the order has been accepted or dispatched.

6. Prices, taxes and currencies

Prices are displayed in the currency selected or shown at checkout.

Taxes included in the displayed price depend on the customer’s location and the applicable tax rules. The final checkout will show the amount payable before the order is submitted.

Currency-conversion rates may be provided by Shopify, a payment provider or another third party. Your bank or card issuer may charge an additional foreign-exchange or international-transaction fee.

For destinations outside the territory from which the order is shipped, import duties, taxes or customs-handling charges may apply. The checkout or shipping information will state whether these charges are included where possible. Where they are not collected by us, the customer may be responsible for paying them to the relevant authority or carrier.

7. Payment

The payment methods currently available are displayed at checkout. We do not guarantee that a particular payment method will remain available.

Payments are processed securely by the payment provider selected at checkout. We do not ordinarily receive or store your complete card number.

For ordinary consumer purchases, payment is collected when the order is dispatched or ready for dispatch, except where advance payment is expressly agreed and legally permitted, such as certain customised business orders.

A payment provider may place an authorisation hold before the amount is captured. The timing for releasing an unused authorisation is determined by the customer’s bank or payment provider.

The payment descriptor shown on a bank or card statement may include “TickrMeter” or the legal company name identified above.

8. Preorders and backorders

A product that is not currently available for immediate dispatch will be clearly marked as a preorder or backorder on the relevant product page.

The product page will provide the current estimated dispatch date or dispatch window. These dates are estimates and may change because of manufacturing, freight, customs or supplier delays.

We will provide a meaningful update if the expected dispatch date changes materially.

Unless otherwise clearly agreed and legally permitted, consumer preorder payments will not be captured until the order is ready for dispatch.

A consumer may cancel an unshipped preorder by contacting hello@tickrmeter.com. Any amount already collected for the cancelled item will be refunded to the original payment method.

Custom-manufactured or personalised business orders may be subject to separate deposit and cancellation terms stated in the applicable quotation or agreement.

9. Order changes and cancellations

Contact us as soon as possible if you need to change or cancel an order.

We cannot guarantee that an address, product or cancellation request can be processed after fulfilment has begun. However, nothing in this section limits a consumer’s mandatory right of withdrawal.

If the order has already shipped, the customer can use the return process described in our Refund and Return Policy.

10. Shipping and delivery

Processing and delivery estimates are described in our Shipping Policy and are also shown at checkout where available.

We remain responsible for the goods until they are delivered to the customer or a person designated by the customer, except where the customer independently arranges a carrier that was not offered by us.

If tracking shows a problem, the customer should contact us. We may ask the customer to assist with a carrier investigation, but we will not require the customer to resolve our contractual delivery obligations directly with the carrier.

Customers must provide a complete and accurate delivery address. Additional costs resulting from an incorrect address, refusal of delivery or failure to collect a parcel may be deducted from a refund where legally permitted and where the costs were reasonably incurred.

11. Returns and right of withdrawal

Our standard return period and instructions are set out in our Refund and Return Policy.

Consumers in the European Union and European Economic Area have mandatory withdrawal rights for qualifying distance purchases. These rights are not restricted by these terms.

Certain products may be excluded from a change-of-mind return where permitted by law, including products manufactured or clearly personalised to a customer’s specifications.

12. Defective products and legal rights

Consumers purchasing from a Danish business have a two-year legal right to complain about defects covered by applicable consumer law. Customers in other jurisdictions may have equal or additional mandatory rights.

Where a product is defective, materially different from its description or otherwise non-conforming, the available remedy may include repair, replacement, a proportionate price reduction or refund, depending on the circumstances and applicable law.

For a valid defect claim, we will cover reasonable return costs where required by law.

Damage caused by accidents, misuse, unauthorised modifications, incorrect power supplies, improper storage, normal wear or failure to follow reasonable instructions is not considered a manufacturing defect, except where mandatory law provides otherwise.

Any commercial warranty offered by TickrMeter is additional to and does not replace mandatory consumer rights.

13. Software, accounts and connectivity

Some TickrMeter functions require:

  • A compatible Wi-Fi or internet connection.

  • A TickrMeter account.

  • Access to our servers or third-party data providers.

  • Current device firmware or application software.

You are responsible for keeping your account credentials secure and for activity performed through your account.

You must provide accurate account information and notify us promptly if you suspect unauthorised access.

We may release firmware, application or security updates. Installing updates may be necessary for continued compatibility, security or functionality. We will provide updates required under applicable law.

We may modify supported markets, data providers and technical features to maintain, secure or improve the service. We will not intentionally remove paid functionality in a manner that violates mandatory consumer law.

Scheduled maintenance, internet failures, data-provider outages and events outside our reasonable control may temporarily interrupt parts of the service.

14. Acceptable use

You may not:

  • Use the website or services for unlawful or fraudulent purposes.

  • Attempt to gain unauthorised access to an account, device, server or network.

  • Interfere with the security or normal operation of the services.

  • Introduce malware or harmful code.

  • Scrape, resell or redistribute market data where this violates applicable licences or law.

  • Reverse-engineer the services except where the right to do so cannot legally be restricted.

  • Use another person’s information without authority.

  • Place fraudulent orders or abuse discounts, referrals, returns or chargeback processes.

We may suspend access where reasonably necessary to protect customers, the service, our partners or applicable legal rights.

15. Intellectual property

The TickrMeter name, logos, device designs, software, firmware, website content, graphics, photographs and other materials are owned by or licensed to us and are protected by intellectual-property laws.

You may use the website and consumer software for personal, lawful use connected with TickrMeter products.

No ownership in our intellectual property is transferred to you through your purchase.

16. Reviews and customer content

When submitting a review, photograph or other content, you confirm that you have the right to submit it and that it is accurate, lawful and does not violate another person’s rights.

You grant us a non-exclusive, worldwide and royalty-free licence to reproduce and display submitted content for operating and marketing TickrMeter. You may withdraw permission for future marketing use by contacting us, although this may not require us to recall material already lawfully produced.

We may remove unlawful, misleading, abusive or irrelevant content.

17. Third-party services and links

The website and TickrMeter services may use or link to third-party services, including Shopify, payment providers, delivery carriers, market-data providers, analytics services and social networks.

Third-party services are governed by their own terms and privacy policies. We are not responsible for third-party websites that we do not control, although this does not limit our responsibility for subcontractors where applicable law makes us responsible.

18. Liability

Nothing in these terms excludes or limits liability or consumer rights that cannot lawfully be excluded or limited.

To the extent permitted by law, we are not liable for:

  • Investment, trading or financial decisions made using displayed information.

  • Losses resulting solely from market-data delays or inaccuracies outside our reasonable control.

  • Indirect or consequential business losses that were not reasonably foreseeable when the contract was formed.

  • Interruptions caused by internet providers, external market-data providers or events beyond our reasonable control.

These limitations do not apply where loss results from fraud, wilful misconduct, gross negligence, death or personal injury caused by negligence, defective-product liability that cannot be excluded, or another matter for which liability cannot lawfully be limited.

19. Force majeure

We are not responsible for delays caused by events outside our reasonable control, including natural disasters, war, government actions, strikes, epidemics, major transport disruption, customs delays, supplier failures, cyberattacks or widespread communications outages.

We will take reasonable steps to reduce the impact and keep affected customers informed.

If a delay becomes substantial, affected consumers may have the right to cancel and receive a refund under applicable law.

20. Business and customised orders

Orders placed primarily for business use may be subject to separate written quotations or agreements.

Custom branding, packaging, firmware, engraving, bulk orders and made-to-order products may require deposits and may not qualify for change-of-mind cancellation or return rights.

Where a separate written B2B agreement conflicts with these general terms, the separate agreement takes priority for that order.

Mandatory consumer protections continue to apply where the customer legally qualifies as a consumer.

21. Complaints

Please contact us first at hello@tickrmeter.com so that we can attempt to resolve the matter.

Consumers who remain dissatisfied may be entitled to submit a complaint to:

Mæglingsteamet for Forbrugerklager / Forbrugerklagenævnet
Nævnenes Hus
Toldboden 2
8800 Viborg
Denmark
Website: https://naevneneshus.dk

Eligibility requirements and complaint-value thresholds may apply.

22. Governing law

These terms are governed by Danish law.

For consumers, this choice of law does not remove mandatory protections provided by the law of the country in which the consumer habitually resides where those protections apply.

A consumer may bring proceedings in a court that has jurisdiction under applicable consumer law. For business customers, disputes will be subject to the Danish courts unless otherwise agreed in writing.

23. Changes to these terms

We may update these terms to reflect legal, technical or business changes.

The terms applicable to a purchase are normally those in effect when the order was placed. Material changes affecting existing paid services will be communicated where required.

24. Contact

Questions about these terms can be sent to:

Liberra Labs ApS
Trading as TickrMeter
DKK46526317
Email: hello@tickrmeter.com